Frequently Asked Questions
Everything you need to know about our sustainable collections and services.
Where does Kowtow ship to?
We offer worldwide shipping. Delivery times vary by region, with express options available for major metropolitan areas.
What is your return policy?
We accept returns on full-priced items within 30 days of delivery, provided they are in original condition with tags attached.
How do I care for my organic cotton garments?
To ensure longevity, we recommend a cold machine wash with mild detergent and drying your garments in the shade to prevent fading.
Are your materials ethically sourced?
Yes, we exclusively use Fairtrade certified organic cotton and other sustainable fibers, ensuring ethical treatment for both people and the planet.
Can I change or cancel my order after it's placed?
Once an order is confirmed, we process it quickly to ensure fast delivery. Please contact our support team immediately if you need to make adjustments.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna in select regions.